Terms and Conditions
Making A Purchase
We ship worldwide.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
Our fulfilment partner for online purchases is Solent Marine Ltd. Payments will be made into their ecommerce system, and orders shipped from their warehouse. Shipments and documentation may bear their name.
We accept credit card payment. If you are shopping from overseas, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, surface mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Standard UK mainland shipping cost is £3.95 per order.
Shipping cost to non mainland UK and Scottish Highlands may exceed £3.95 depending on the weight of the consignment. If different we will advise you of the cost prior to despatch.
We aim to despatch orders within two to three working days and the majority are shipped next day. If we anticipate any delay in dispatch we will advise you and ask if you wish to proceed with your order.
UK mainland shipping cost is £3.95 per order.
Offshore & Highlands:
We endeavour to maintain our £3.95 charge to non mainland UK and Scottish Highlands and our default charge on orders is applied, but items over 2kgs or items with CO2 cylinders will need to be sent by our road courier and we will advise of the cost prior to despatch.
Items over 2kg:
Isle Of Man, Scottish Highlands & Islands – £18.50
Channel Islands – £16.50
Northern Ireland – £13.50
Index Marine endeavours to ship worldwide and can provide you with a quote. Please email us with your requirements.
For small lighter items we will send by Air Mail and advise of any additional charges
For larger shipments please contact us to discuss preferred shipping method.
We aim to despatch orders within two to three working days and the majority are shipped next day. If we anticipate any delay in despatch we will advise you and ask if you wish to proceed with your order.
If you have urgent or any other special delivery requirements please contact us and we will do our best to meet your requirements.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
To ensure your credit card security and to keep your personal information safe we use Secure Hosting Payment Services. All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users.
You can check that your connection is secure by looking for a locked padlock icon or a solid key icon usually displayed at the bottom of your browser window. Your Internet Explorer will also show a security notice when enabled. You will also see that the display in the address window of your browser changes from ‘http’ to ‘https’.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01305 849405 (International +44 1305 849405) or write to us at Unit 42 Enterprise Park, Piddlehinton, Dorset DT2 7AU, United Kingdom.
At Index Marine Limited we are committed to safeguarding the privacy of your personal information. Index Marine complies with the current Data Protection Act as well as the EU GDPR regulations in the way that we manage your personal data for operational and marketing purposes.
Cancellation Of Order
Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order
Return postage is at your expense. We do not collect items which you want to return. Please see our returns section for details on how to return your item.